I filed my first ever bug report on Postgres last week and had a good experience thanks to Tom Lane. I was miffed there was no real bug tracker, just "email us", and figured my report would go ignored. Nope: Tom confirmed the bug and patched it in less than a day. Dedication like that is why Postgres has slowly been succeeding. http://www.postgresql.org/search/?m=1&l=8&q=%238167