JetBrains need to get better --far better-- at providing support. In fact, I think they need to have full-time, US-based, knowledgeable support. I've been using their tools for years. We own a few full-product-line subscriptions yet every single time we have to ask for support I know it will be a disappointing experience.

We don't do it that frequently, maybe two to four times a year. And, when we do, you can be the problem was well researched and we simply ran into a wall. Between the time it takes for them to get back to you and some of the answers that come back, well, it's less than ideal. This is harsh, but sometimes I think "you might as well have asked me to re-install Windows to fix the problem".

What ends-up happening is that we will generally google the heck out of the problem, post it on SO and experiment and sometimes figure it out. In other cases you just give up and live with the issues.

On the developer side MS has far better support and the community of developers using their tools is much larger, which means you have a higher probability of finding one or more answers to your problem.

Still. Love JetBrains tools. I just wish they'd take support seriously.