naaaaaaw! Don't squander this golden opportunity to connect with your peeps! You can turn this around, but you've got to "walk the talk" here.

You should just be like, "Hey folks, we're sorry as hell we let you down. I'm here now and I'm listening. What has made you sad, and what can we improve?"

People love that sh--stuff.

That's just my advice. I don't even use Docker. I just like to see warm-fuzzy success, eh?