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As a customer-facing thing, "how it works" means "what do I have to do to get stuff". Like, how does the process work on a UX level.


Which is already addressed earlier in the video. The "How it works" section of the video adds no practical details on how to use the system. It's just a slot to drop in a bunch of impressive-sounded jargon.


Oh. I have to admit I ignored the video and thought the comment was about the "How does Amazon Go work?" paragraph on the page.




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