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I mostly agree. Take the parent's argument and replace grocery store clerk with gas station pump attendant.

"I know all the people who work in these gas stations. The attendant at the pump always whistles a quiet song while he pumps my gas. He knows my son and is always nice and friendly."

Yet, besides the completely weird laws in New Jersey and Oregon, society has moved on and people now pump their own gas.

I understand the parent's post point to some degree. I don't want a cold a sterile society where no one never interacts with anyone any longer. However, I also get stuck in grocery store lines all the time. It would be a net win for me to skip these lines all together even if the places I shop at become a little more impersonal.

At least in the United States, places have continued to staff less and less cashiers and have relied more and more on self-checkout. So, for many of these stores, it isn't like I'm missing out on any real connection. This just seems like a way less stressful self-checkout.

Apple lets you check yourself out using their app at the Apple Store but I rarely do this because I feel like I'm shoplifting or that people are watching me suspiciously. I'm curious if I would have that same reaction to these stores or not. I'm guessing not, because it is the only way to pay.



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