> I think the OP is saying the people involved should investigate the root cause instead of working around the problem. Not that the _service_ should try to do it when needed somehow.

Maybe. But again, this condition can occur with no flaws. It may just be you're on the edge of an autoscale event or a box with a bad xen peer. There may not a be a problem. It doesn't matter.

So sure, folks should keep to their SLA, but it doesn't have a lot of bearing on this. It's just best practice.