Having managed a suite of them (SP4's) I disagree veheremently with your assesment. of the 30 I had, 26 had to be returned for repair; fan falures followed by battery issues were the main faults. To add, the dock is just a pile of junk. Utterly worthless, despite an endless series of updates. The Windows 10 team are responsible for Server and Embedded versions of Windows as well as the desktop version. Suggesting that the have a "dedicated" team is mileading.