I used to be a government employee and was required to fly Air India so I flew it a fair bit. Personally, the flying bit was not that different from others. Their website was a nightmare to book on, usually I found them generous with alcohol on international flights, but sample size is small here. Their miles were hard to use, too many conditions. Staff was a bit low on professionalism. Saw a couple of fights between flight attendants.

> Saw a couple of fights between flight attendants.

In flight entertainment.

"Their website was a nightmare to book on"

I book 90% of my flights on Vayama, so no problem here. I once decided to book direct only on airline websites to make a possible ticket change easier and cheaper. The one time I tried it I had serious trouble. VPN blocked by airline, based in China, google captcha required which requires a VPN etc. I tried the booking process 4 times until I bought a ticket on Vayama. Later got an email from the airline ("your ticket got issued") so I ended up with two tickets for the same flight. I emailed them and they reimbursed the money. It was Sri Lanka airlines.

I've flown on them thrice. All three flights were delayed, even when it was a 35 minute flight from Jaipur to Delhi (supposed to land at 9:00pm, landed at 11pm).

When I last checked, their website literally did not work (clicking the booking button after entering your details took you to a 404 not found page)

It's a disaster of an airline, especially when cheaper options such as Indigo are way more punctual

I had a flight around 2 AM on night, and man, the crew were so sleepy. The crew who made announcement during landing was close to yawning. I am highly suspicious they were taking nap on the back of the plane.