You're right, I apologize for implying the presence confirmation bias and I don't mean it as a personal attack. I just wanted to express that when you immediately discredit the anecdotal experience of others in favor of your own anecdotal experience, it may be a sign of confirmation bias. But I guess that kind of implication comes with connotations that I didn't intend.
Basically, I want to draw your attention to the fact that the salesperson in that video did work for Yelp at the time. Doesn't that on its own distinguish the behavior that's happening at yelp with your experience with third party scammers?
Maybe the Wells Fargo scandal from a few years back can be a reference here. If a company is structured in a way where salespeople are incentivized to misbehave for their own personal interest, shouldn't that company be held accountable?
Anyway, you're right that I'm wrong to claim with certainty that Yelp is a bad actor. I don't have proof beyond dealing with 5 star reviews for clients locked behind Yelp's "Not recommended". But any company with a monetization scheme that in practice boils down to cold calling and harrassing small businesses, is a company against which I have no problem jumping on any bandwagon that comes my way.
Basically, I want to draw your attention to the fact that the salesperson in that video did work for Yelp at the time. Doesn't that on its own distinguish the behavior that's happening at yelp with your experience with third party scammers?
Maybe the Wells Fargo scandal from a few years back can be a reference here. If a company is structured in a way where salespeople are incentivized to misbehave for their own personal interest, shouldn't that company be held accountable?
Anyway, you're right that I'm wrong to claim with certainty that Yelp is a bad actor. I don't have proof beyond dealing with 5 star reviews for clients locked behind Yelp's "Not recommended". But any company with a monetization scheme that in practice boils down to cold calling and harrassing small businesses, is a company against which I have no problem jumping on any bandwagon that comes my way.