In the end of '97, I was approached by some volunteers, and they said, "Hey, let's run craigslist and see if we can run a nonprofit." To make a long, painful story short, that effort failed. I kind of knew it was failing, probably midway through 1998, but I was in denial. A couple of our biggest job posters took me out for lunch and said, "Hey, this isn't working. Get real and make this more serious." It took me a couple months, but I got out of denial, made craigslist into a real company--got off to an OK start. But again, it wasn't until Jim became management that we got good.