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> isn't enough to maintain user and/or investor expectations.

I think the latter part is key: VC funding means people are pressured to chase huge returns and over-compensating staff (especially at the executive level) as if they’re a billion-dollar company. That frequently leads to neglecting the “little” things which would actually make it better for users — in the case of Evernote, I stopped using it because the sync was unreliable and the apps desperately needed a QA/UX team with veto authority. Tossing everything into Dropbox should not have — but almost always was — a better experience for me and I stopped using them around 2013.



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