> Apple service is atrocious. Don't they make you book an appointment and turn up at their store just to get someone to look at it?
I can't speak for anyone else, but the last time I had trouble with my MacBook (five years or more ago now, the touchpad had cracked, IIRC), I made an appointment in the morning to come in in the afternoon. Walked up, explained the problem, gave them the machine, and they called me back to pick it up a few hours later. That's not bad, IMO.
Home service is awesome, but unless things have changed recently, I don't think that's common. It also may be different for wear-and-tear fixes vs. DOA replacements; Dell has a strong interest in fixing the latter as quickly as possible to protect their reputation. Most companies, most of the time, expect you to come to them to get service.
I can't speak for anyone else, but the last time I had trouble with my MacBook (five years or more ago now, the touchpad had cracked, IIRC), I made an appointment in the morning to come in in the afternoon. Walked up, explained the problem, gave them the machine, and they called me back to pick it up a few hours later. That's not bad, IMO.
Home service is awesome, but unless things have changed recently, I don't think that's common. It also may be different for wear-and-tear fixes vs. DOA replacements; Dell has a strong interest in fixing the latter as quickly as possible to protect their reputation. Most companies, most of the time, expect you to come to them to get service.