No, you don't claim a refund. She showed me that her Amazon tracking number showed that the package she didn't sign for was listed as returned with no signature, and she was given a refund.

It seems like something that can easily happen by accident. I can understand why she was frustrated. After being on a crowded subway, I hated having to go into a crowded store and wait on line to get my package. But I did not agree with her knowingly exploiting this to get free stuff. I know that she told other people in our building how to do this. I don't know if this led directly to the bodega not receiving packages anymore, but I'm sure that someone had to pay for it.

I would not be surprised if these access points were a major vector for mail fraud. At this particular bodega, not just did we have to wait on line, but sometimes we'd have to wait for the clerk to deal with other customers on a different line. So I can easily see how she would have made off without signing.

I never had a choice in the matter. I think it was theoretically possible to opt out, but I would have had to make a UPS account, and even then it was not a guarantee. I personally really resented how the shipping status would be changed to something like "For your convenience, we will be delivering to an access point instead". Even on Saturdays when I was home and able to receive, they didn't even bother sometimes and would just drop it off at 7PM at the bodega. Not convenient.