They often have no way to do so. Your CTO, who signed the deal, will get emailed some support information. They'll promptly archive or delete the email.
Worse still is putting your manuals behind a login. I know some companies believe they're valuable secrets for some reason, but most of your customers will simply never be able to log in to get them.
There are many industries where the workflow espoused in the manual IS the secret sauce, and, once replicated, can be replaced by a much cheaper product.
Worse still is putting your manuals behind a login. I know some companies believe they're valuable secrets for some reason, but most of your customers will simply never be able to log in to get them.