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Because Google One, for example, is a service governed by a contract which details performance expectations.


So the UCC is only the default, which covers goods/services without their own custom contracts?


All products have a warranty of merchantability defined by UCC. Basically goods need to be average/expected quality.

With services it’s a little different because there is no average unless the contract is missing performance terms. If you agree to a term of performance, then that is the obligation.




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