> If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears.
Here in Norway it used to be (at least with HP) that if you bought the professional line you'd get professional service.
I had a personal nc6320 bought some 17 years ago and they would literally come to my desk and replace the monitor free of charge. (No, I didn't have a paid support plan, this was included in the purchase price and I had bought it myself, not through a company.)
Around the same time, trying to get a consumer grade HP repaired was just painful.
Good observation, but then wouldn't they also want to broadcast this?
I was totally surprised when I called them and they asked me to call business support and business support just asked where they could find me and when I wanted them to be there. I can't remember a single clue pointing in this direction before I called customer support for home computers.
(Then again: I should stop getting surprised by companies that waste fantastic marketing opportunities.)
Here in Norway it used to be (at least with HP) that if you bought the professional line you'd get professional service.
I had a personal nc6320 bought some 17 years ago and they would literally come to my desk and replace the monitor free of charge. (No, I didn't have a paid support plan, this was included in the purchase price and I had bought it myself, not through a company.)
Around the same time, trying to get a consumer grade HP repaired was just painful.