My girlfriend in 2016 had a brand new Samsung that sometimes made a lot of noise, as if the shock-breakers were busted (it was standing on the floor correctly). She called the Samsung service, in the Netherlands they advertise with a really nice service where the mechanic will come to your house for service. They asked her a hundred questions, and after 15 minutes she was done with it and put the phone down. That situation made me angry and I called and answered diligently all the questions for about half an hour to make sure that a mechanic would show up. Apparently they play a game on the phone by putting up such a barrier for service, just to save some money. I told her to never buy a Samsung again and also tell her friends that.