Sweetwater is the model for online sales. Like you say, you have an assigned "sales engineer" - and you can change who's assigned to you, BTW. My first sales engineer, a good guy, we just weren't into the same kind of guitar playing. He referred me to another sales engineer that could better help me for what I'm into. When I've had questions about anything they're quick to hop on the phone and talk it through, figure out what's the best gear for you. It's an unreal experience. Whenever I need to buy any music gear I go to Sweetwater first. They don't carry everything, but even then I've called an asked about an alternative and they'll tell you the pros/cons of what they carry and what you're actually looking for. They'll even tell you to buy it somewhere else if they believe it's better and they don't carry it! It's 2022 - I'm used to not being able to talk to a human much less get this kind of customer service. It's truly awesome!