About 15 years ago a company kept taking money out of my checking account via ACH every two weeks. It was a large, well-known company, but I had never done business with them. I contacted them and the only answer I could get was "well, if we have your information, you must have authorized it, so I can't help you. Besides, you don't have an account with us, so I can't stop it."
dafuq?
So I went to my local bank branch during lunch and explained the situation. The bank manager told me that she could stop it immediately, and reverse all the transactions to date, but since it was recurring, the only way she could block future transactions (outside a 6-month window) would be to close my account and open another one.
We agreed to do that.
Literally as she was going through the process, another of these phantom debits showed up.
Got all my money back, had to change checking account #'s and never found out how it happened. I can only assume that the next time PayChex tried to debit my account and it bounced, they figured out their mistake.
But hey, thanks for the absolutely useless customer support! I guess it only works if you're actually a customer.
dafuq?
So I went to my local bank branch during lunch and explained the situation. The bank manager told me that she could stop it immediately, and reverse all the transactions to date, but since it was recurring, the only way she could block future transactions (outside a 6-month window) would be to close my account and open another one.
We agreed to do that.
Literally as she was going through the process, another of these phantom debits showed up. Got all my money back, had to change checking account #'s and never found out how it happened. I can only assume that the next time PayChex tried to debit my account and it bounced, they figured out their mistake.
But hey, thanks for the absolutely useless customer support! I guess it only works if you're actually a customer.