In Finland we have online access the health data, tax, social benefits and what not for years. Banks close their branch offices and do their best not to serve customers in the few remaining ones.
But there are about 10% (IIRC) of the adult population who don't even have credentials to any of those services (credentials are either provided by your bank or the SIM card of your phone). Or they don't have / cannot use any device to access online services.
It's a significant problem of discrimination. But typically nobody mentions that, they are all proud how digital the country is.
But there are about 10% (IIRC) of the adult population who don't even have credentials to any of those services (credentials are either provided by your bank or the SIM card of your phone). Or they don't have / cannot use any device to access online services.
It's a significant problem of discrimination. But typically nobody mentions that, they are all proud how digital the country is.