> I'm thinking Scrum is useless for that team but management insists all engineering teams must use scrum.
All 'support' created tickets go into the backlog then, earliest they can possibly be addressed is next sprint. (Assuming you want the rule to change/it be someone else's problem/proposed solution.)
As a bit of an aside, I'm a bit curious about your role/the org structure that you seem to have oversight over SRE as well as other teams' working processes, but also have 'management' imposing roughly what they look like from above?
All 'support' created tickets go into the backlog then, earliest they can possibly be addressed is next sprint. (Assuming you want the rule to change/it be someone else's problem/proposed solution.)
As a bit of an aside, I'm a bit curious about your role/the org structure that you seem to have oversight over SRE as well as other teams' working processes, but also have 'management' imposing roughly what they look like from above?