* One lucky soul handles all support requests for the duration of the sprint, having no officially planned work for the sprint.
The staff take it in turns to be the "support-person", and if they have a lot of tickets they work a lot. If they have few then they might sneakily do some work, or help colleagues with their own stories/tickets.
* The team does short sprints.
* One lucky soul handles all support requests for the duration of the sprint, having no officially planned work for the sprint.
The staff take it in turns to be the "support-person", and if they have a lot of tickets they work a lot. If they have few then they might sneakily do some work, or help colleagues with their own stories/tickets.