Do you track the designated support person's work? If so, what does that look li... | Hacker News

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		trynewideas on Jan 23, 2023 \| parent \| context \| favorite \| on: Ask HN: How do you balance support and sprint tick... Do you track the designated support person's work? If so, what does that look like?

kayodelycaon on Jan 23, 2023 [–]

Not OP, but my team uses tickets to track support work. We use JIRA. We have a service project (SWS) and a software project (SWE). If someone is working on support, you'll see their names on SWS tickets.

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