Residential customers have no idea what you are even talking about. To an approximation of nearly zero. They don't know what 2.4ghz or 5ghz is or even what the different speeds mean.

Have you ever worked in this space? I do this every day and I try to educate anyone that needs a little help, but at the end of the day they just want their TV to not buffer all the time for the most part. Most of our outages are caused by the end customer.

We aren't playing them for fools and despite you thinking we are, we are providing a desperately needed service in an area that is unprofitable for most companies to serve.

The point being that residential customers' Internet access should not depend on an ISPs good will.

The FCC should help establish a framework and enforce some minimums.

This should not cause much overhead if at all, to an ISP that isn't being abusive in the first place.

This is already in place. We file reports quarterly and have to provide specific levels of service to apply for any grants.