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> After that we make best efforts but if people can’t respond to vendors they pay money to, we’re really at a loss.

Using billing contacts for this is a mess. The billing contact could be an accounts payable department that will check the invoice against the contract or PO and pay it. It could be an outsourced office that has no idea what a database is. It could be someone who only catches up on email once every few weeks.

What is isn’t in a technical contact who knows what the shutdown of a database means.



I like that Zoom allows to provide a developer email so as a developer, I only receive emails about API changes. I've never missed an email from them.




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