I has an almost identical experience with https://virmach.com/. I will never recommend them.
After 5 years, they deleted everything 2 weeks after the first payment failure.
Sure it was the cheapest VPS. But still, you don't just delete your customers' data.
I was away from emails and the service during those two weeks. As far as I can tell it might have been some race condition in their payement processing system. They couldn't figure it out. They had no backup. They refused to reinstate the service anew to restore my own backup.
It doesn't look too far fetched from their point of view, they saw a payment failure and they may have assumed that you decided to stop paying and didn't bother to send a cancellation request.
It looks like you had your own backup, which is always a good idea, hopefully you were able to restore your data elsewhere.
After 5 years, they deleted everything 2 weeks after the first payment failure.
Sure it was the cheapest VPS. But still, you don't just delete your customers' data.
I was away from emails and the service during those two weeks. As far as I can tell it might have been some race condition in their payement processing system. They couldn't figure it out. They had no backup. They refused to reinstate the service anew to restore my own backup.