Here is the thing. You may be seeing more people seeking help because they are repeating the same questions again. Where as before they found the thread with the answer.
To me this is the biggest drawback for discord over forums.
From my experience it happens just as much on forums. Hell, just take a look at Stack Overflow! If someone is wanting to reanswer a question for the nth time, I have no problem with that, and the helpers in my community don't either. As another poster said, as well, sometimes "repeat questions" age out after a certain point, where a newer method is actually more appropriate than an older one anyway.
"As another poster said, as well, sometimes "repeat questions" age out after a certain point, where a newer method is actually more appropriate than an older one anyway."
I rather like the approach of editing the original question/solution or posting the latest solution there as otherwise this just creates fragmention.
Editing is somehow even worse than doing support on Discord, where at least there is a history and the (bad!) search or one of the regulars might remember something to find it.
To me this is the biggest drawback for discord over forums.