I've had a similar problem trying to renew my Apple developer account. Had it for over 10 years. I had an email a few weeks ago telling me it could not automatically renew (same bank details that worked fine last year). Nothing I could do on their website would make it work. I got hold of someone on their online chat who directed me to the Apple developer forums.

I gave up in the end. But I will have to sort it out before I can release the Mac version of my current project.