Problem is, you are opening up the market for open source competitors by not ser... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

		AtlasBarfed on May 23, 2024 \| parent \| context \| favorite \| on: It looks a lot like VMware just lost a 24,000-VM c... Problem is, you are opening up the market for open source competitors by not servicing the mid market. Customer service is becoming truly extinct.

alephnerd on May 23, 2024 [–]

> Problem is, you are opening up the market for open source competitors by not servicing the mid market.

You aren't. They go to resellers or other large vendors (eg. this example of going from VMWare to Nutanix)

Open Source competitors (NOT open core companies) do not provide the SLAs on support needed if SHTF.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact