I'm saying over the course of the last 5 years performance in the service industry writ large has gone off a cliff. Example: fast food restaurants routinely sport sanitation scores that would have cost the franchisee their restaurant a decade ago. Your guess is as good as mine as to root causes. Specific to 7-11 the franchise has a storied multi-decade history of seedy establishments and desperately sketchy food offerings. Where the franchise expects to recruit a new cohort of motivated individuals is something of a mystery.