If you're interested, I would suggest watching some Kitboga. I don't actually know anyone that has had this happen but there are plenty of stories around the internet. I will try doing some img replacement with my own text and see how it works out.
I can believe that it happens. People are gullible, unfortunately :(
But I don't think the fix for that is for banks to change how they render text. Users can get fooled with just a few IMs. I know people who lost thousands to Zelle/Cash app scams purely over Craigslist emails or messages that way...
Making banks render text as images won't magically fix that. Especially since many people these days use phone apps instead of browsers for banking anyway.
