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Unconfigured JIRA which the vast majority of JIRA users are subjected to sucks.

I had to eat my shoe on Jira, railed on it for 10y easy.

Once you find a workflow requirement complex enough, very few things can do what JIRA does, including configurability.

Hiring a senior experienced JIRA consultant made a huge difference.

Other options look nice until complexity explodes.



Over-configured Jira is so much worse because it only gets slower the more configuration happens and some sorts of managers love top-down micro-management and force wild workflows that make no sense other than for wasting time on red tape.

Given the (forced [0]) choice I'd rather use unconfigured Jira than configured Jira. The mysterious "well configured" Jira is a Goldilocks zone that I've heard theoretically exists but have never once encountered in the wild.

[0] If the choice is Jira or a gun to my head, for instance.


I agree with what you're saying.

I hired a single Atlassian consultant, and after taking the time to understand things, he delivered something that shut my opinion up about JIRA.

Like you are implying, every company can be different, and tools like JIRA have many ways to get the same thing done.

Still, since JIRA self-hosted version has gone away, there is opportunity for something new to cover it's feature-set in a new way.




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