> Not really. If the chatbot is smart enough then chatbot is the more natural interface. I've seen people who prefer to say "hey siri set alarm clock for 10 AM" rather than use the UI. Which makes sense, because language is the way people literally have evolved specialized organs for. If anything, language is the "battle tested UX", and the other stuff is temporary fad.
I do that all the time with Siri for setting alarms and timers. Certain things have extremely simple speech interfaces. And we've already found a ton of them over the last decade+. If it was useful to use speech for ordering an uber, it would've been worth it for me to learn the specific syntax Alexa wanted.
Do I want to talk to a chatbot to get a detailed table of potential flight and hotel options? Hell no. It doesn't matter how smart it is, I want to see them on a map and be able to hover, click into them, etc. Speech would be slow and awful for that.
I do that all the time with Siri for setting alarms and timers. Certain things have extremely simple speech interfaces. And we've already found a ton of them over the last decade+. If it was useful to use speech for ordering an uber, it would've been worth it for me to learn the specific syntax Alexa wanted.
Do I want to talk to a chatbot to get a detailed table of potential flight and hotel options? Hell no. It doesn't matter how smart it is, I want to see them on a map and be able to hover, click into them, etc. Speech would be slow and awful for that.