I believe one of the main reasons why Windows 11 is getting so much vitriol is that Microsoft is focusing on customers, which aren't always identical to users. Most of the time, when you buy a Windows-based device, you're not their customer: you're the OEM's customer, and for the OEM, every nickel of expenses counts. On the other hand, direct Microsoft licensees, such as corporate ("enterprise") customers, get much more attention from the company and a significantly better experience.