I'm all about them spending a major release bug fixing. I've been on their side with a much smaller project and see what users say though.
The analogy I use is that no one thinks about plumbing until it's not working. I could stand up and tell people we have the best plumbing ever, it's been improved, is less likely to break, etc... and as long as it works at a surface level it seems the vast majority of user don't care. We actually save little UI tweaks/fixes to point to when doing major behind the scenes upgrades so users 'see' we're doing something. It's silly, but /shrug.
The analogy I use is that no one thinks about plumbing until it's not working. I could stand up and tell people we have the best plumbing ever, it's been improved, is less likely to break, etc... and as long as it works at a surface level it seems the vast majority of user don't care. We actually save little UI tweaks/fixes to point to when doing major behind the scenes upgrades so users 'see' we're doing something. It's silly, but /shrug.