Slightly off topic but I bank with Natwest.com and I have gone to their homepage today and am AMAZED as to what I saw.
If you navigate to their homepage - in prime view you'll see a section that says:
"Great ideas come from great conversations"
Under this is feedback from customer - 90% of the feedback is incredibly negative. For example:
""Tell your customers the truth how bad a silver account is. Premium numbers to contact and register, cannot register mobiles for ..."
"Natwest is an embarassment, you have lost a customer for life".
This just sums up how out of touch banks are today with the internet. Don't advertise this sort of feedback! Especially on a homepage! What are they thinking?
If you navigate to their homepage - in prime view you'll see a section that says:
"Great ideas come from great conversations"
Under this is feedback from customer - 90% of the feedback is incredibly negative. For example:
""Tell your customers the truth how bad a silver account is. Premium numbers to contact and register, cannot register mobiles for ..."
"Natwest is an embarassment, you have lost a customer for life".
This just sums up how out of touch banks are today with the internet. Don't advertise this sort of feedback! Especially on a homepage! What are they thinking?