Have you ever called the DMV? In my state it's worse than Comcast. 45min wait time when the lines open in the morning, only increasing from there.
I "owe" Comcast $200. They say I didn't cancel at an old apartment. I say I did. I have the email. They insist. They've sent me a letter once a year for a decade. About 2yr in it went to collections. They're still trying.
Imagine the consequences if I did that with government.
Say nothing of the fact that if I tried to pay it, Comcast would be able to take my money no problem. The government would take a check, ACH or charge me $5 to use a buggy 3rd party CC processing service.
And I have gone to rural DMVs and they were nice and helpful and polite. Absolutely not what most people experience just due to where population is located and how the more urban DMVs tend to be.
Listen, I'm sure if all you do is straight down the middle of whatever the DMV thinks a median peasant does, then I'm sure it works fine.
But on that same note, if all you do is sign up and then just keep paying them money forever, Comcast works fine too.
Neither of these organizations works worth a shit outside the default path. But only one of them will threaten to really screw up your life over it.
Well, ask your state to fix the issue. Perhaps elect better politicians? The states where I lived all have online booking.
And their websites are well-designed and functional. There are customer support emails and phone numbers.
> Say nothing of the fact that if I tried to pay it, Comcast would be able to take my money no problem.
About that... A couple of years ago I got locked out of AT&T because I forgot to update my credit card. And I couldn't log in because it required a (you guessed it) one-time SMS password. Their "pay your bill" needed a bill number, for which I needed to log into their website.
Their fix? Visit the store.
> Imagine the consequences if I did that with government.
A couple of years ago I accidentally overpaid the IRS (I paid the capital gains tax twice, as it was already deducted during the sale by the broker) to the tune of $10k. A year later, they sent a letter asking me for clarifications. I called them, and they sent me a refund check.
> The government would take a check, ACH or charge me $5 to use a buggy 3rd party CC processing service.
I "owe" Comcast $200. They say I didn't cancel at an old apartment. I say I did. I have the email. They insist. They've sent me a letter once a year for a decade. About 2yr in it went to collections. They're still trying.
Imagine the consequences if I did that with government.
Say nothing of the fact that if I tried to pay it, Comcast would be able to take my money no problem. The government would take a check, ACH or charge me $5 to use a buggy 3rd party CC processing service.