The counterpoint to this is that the folk understanding of computers is, when you consider it, often more compelling than the expert understanding.
The notion that all the computers somehow mysteriously talk to one another, or that if you can get WiFi you should be able to get to the whole internet, is not crazy. It is The Way Things Should Be! It's our job to rig up the equivalent of headlight switches for computers, so they work the way the folk expectation says. If your headlight switch required you to have a compatible dongle, which of course has exactly the same connector as 15 other types of dongle, and will only illuminate the left half of the road until you flip 50 other switches in the car, it would be crazy. That's what the computer world feels like a lot of the time.
It's definitely true that there is such a thing as digital literacy, that it is crucially important (although harder to get than it ought to be), and that many people mistakenly don't put in the effort to acquire it, for many reasons.
The notion that all the computers somehow mysteriously talk to one another, or that if you can get WiFi you should be able to get to the whole internet, is not crazy. It is The Way Things Should Be! It's our job to rig up the equivalent of headlight switches for computers, so they work the way the folk expectation says. If your headlight switch required you to have a compatible dongle, which of course has exactly the same connector as 15 other types of dongle, and will only illuminate the left half of the road until you flip 50 other switches in the car, it would be crazy. That's what the computer world feels like a lot of the time.
It's definitely true that there is such a thing as digital literacy, that it is crucially important (although harder to get than it ought to be), and that many people mistakenly don't put in the effort to acquire it, for many reasons.