> The title did seem negative, and I was surprised to find that someone actually had a positive experience with T-Mobile.
When was this?
I was a long-time T-Mobile customer until a few years ago, and I always had excellent customer service experiences with them.
The only reason I switched was because I moved to NYC, and they had terrible reception here at the time - I couldn't place calls in my own bedroom.
Even then, though, we were able to break our entire family contract (which I believe we had only just re-signed a couple of months before) without paying an ETF[0].
[0] This is despite the fact that (a) I was the only one in the family plan who was in NYC, and (b) my zip code was in their coverage map (which means that they had no legal obligation to let me off the contract).
I've been considering going back to T-mobile; if their customer service really has gone downhill in the last few years, maybe I'll think about AT&T instead....
It was early-mid 2012. It was in the middle of the mass exodus of customers from T-Mobile, and before they rolled out the new anti-contract strategy.
If you read the contract, even if you move to an area with zero phone or data coverage, you still have to pay an ETF. My case should have been excluded, because I clearly fell within the clause about military personnel, and I had on multiple occasions been told by their employees and management that everything was good to go.
To be fair, I worked as a telecommunications technician for a decade, and the entire industry is really shitty. None of the companies seem genuinely interested in providing value to their customers, and new plans often end up being more expensive for most people. When I dumped T-Mobile, I ended up using a pre-paid plan through Straight Talk. I get the same level of service at half the price, and I don't have to worry about getting fucked by a greedy, unethical corporation if I feel like cancelling my service.
I have been with T-Mobile for 2 years and I love their customer support. Always friendly and knowledgeable. I am impressed that they have repeatedly offered to lower my bill without my asking (twice they have informed me of new plan offerings that lowered my bill with no contract extension). I must have good luck.
> if their customer service really has gone downhill in the last few years
I have no complaints for their customer service. It's been top notch every since day one. Recently, I got a 20$ off for my data plan (2.5G) without even asking, just because I was a "loyal customer".
When was this?
I was a long-time T-Mobile customer until a few years ago, and I always had excellent customer service experiences with them.
The only reason I switched was because I moved to NYC, and they had terrible reception here at the time - I couldn't place calls in my own bedroom.
Even then, though, we were able to break our entire family contract (which I believe we had only just re-signed a couple of months before) without paying an ETF[0].
[0] This is despite the fact that (a) I was the only one in the family plan who was in NYC, and (b) my zip code was in their coverage map (which means that they had no legal obligation to let me off the contract).
I've been considering going back to T-mobile; if their customer service really has gone downhill in the last few years, maybe I'll think about AT&T instead....