Back when I used to have to deal with word processors a lot, my perception of Word (coming to it from WordPerfect) was that it felt like driving a very sophisticated car, except one that had no brakes - you could always ultimately get it to where you wanted to be, but there was no point along the journey where you actually felt like you were in control.

For no particularly good reason, I'm tickled that the author here has such different a metaphor for the same problem.